Assign a task to two people without any guidelines and you can expect completely different results. This can work for projects that have some degree of creative leeway.
But having employees perform tasks their own way on more critical activities can affect project outcomes and lead to inconsistent customer experiences.
So how can you set expectations and ensure consistent results across your organization?
Implementing business rules is a good place to start.
This article will look at what business rules are and how implementing them can change how you work. We’ll also look at how you can incorporate business rules into your workflows to make them more efficient.
Continue reading “What Are Business Rules (and How to Implement Them)”