In every office, regardless of industry, there are plenty of processes that can be streamlined or automated entirely to reduce the administrative burden on employees and make their jobs easier.
For most employees, it’s difficult to remember exactly which steps and rules to follow for each of these processes, especially if they don’t form part of their day-to-day role.
Continue reading “Top 10 Office Automation Projects to Tackle This Week”
Like most big business decisions, implementing business process automation (BPA) involves taking a lot of moving parts into consideration.
In addition to the capital investment required, integrating BPA means changing the way your organization operates, learning how to use new software, and training staff to follow new procedures.
Continue reading “How to Calculate the ROI of Workflow Automation”
Companies everywhere are embracing automation technology and transforming their tedious, time-consuming, manual processes into streamlined, easy-to-use, automated workflows.
They’re doing this to reap the many benefits of automation technology. These benefits include reduced operational costs and increased productivity, as well as increased availability, reliability, and performance. In turn, this results in more satisfied customers.
Failing to automate your workflows comes at a cost. The average employee spends 20-40% of their time searching for documents and loses around 40% of their productivity to task switching. Meanwhile, CEOs reportedly spend some 25% of their time on tasks that can be easily automated.
Every company has different goals and therefore different automation needs and priorities. For instance, a manufacturing company that frequently purchases raw materials might benefit from automating purchase order and invoice approval workflows. A temp agency that constantly recruits and onboards new employees may wish to invest in HR workflow automation to make the hiring and onboarding processes more seamless.
In this post, we’ll dive into eight powerful examples of workflows at the workplace and discuss how to make the most of each workflow for optimal performance and efficiency. With the right business workflow automation software, you can automate these processes – and much, much more.
Continue reading “8 Workflow Examples to Get You Started Today”
Are you or your organization losing valuable productivity to repetitive, error-ridden, manual processes?
Perhaps you often find yourself…
If you’re in this boat, you–along with many other organizations interested in improving efficiency, productivity, and employee satisfaction–might be considering workflow software.
Continue reading “What Is Workflow Software? Everything You Need to Know”
Every organization has its own set of workflows for everyday tasks. These workflows used to rely on paper forms, ledgers, and inter-office memos.
Most teams have now “progressed” to using Excel and email. While it’s better than physical paper, email-based workflows are still manual and inefficient.
The good news is that modern, cloud-based software is now putting the power of automated, digital workflows in the hands of non-technical business users.
In this piece, we’ll look at exactly how to create a workflow without any coding or I.T.
Continue reading “How to Create an Automated Workflow Without Coding”
Workflow and process are common words in business process management (BPM). They’re similar enough that they’re often used interchangeably, which creates quite a bit of confusion — even among experts in the field.
Nevertheless, there are subtle yet significant differences between the two. So let’s define “workflow” and “process” in a way that’ll help you precisely and clearly communicate your ideas around BPM at work.
Continue reading “Workflow vs Process: Understanding the Difference (+Examples)”
Workflow analysis is the process during which your business examines data about its workflows to identify trends and improve their efficiency. In turn, this improves employees engagement, customer satisfaction and the competitiveness of the business itself.
Quite often, if you ask people why a particular workflow is set up the way it is, they’ll tell you “That’s how we’ve always done it.” The design probably made sense years ago, but as the organization and its business environment have changed, the workflow was probably never updated.
Continue reading “Workflow Analysis: How to Improve & Optimize Your Processes”
“You had me at hello.”
Is this how new customers feel about you? Wouldn’t it be awesome if you could engineer this sentiment into every new customer?
After all, good customer relationships start with good customer onboarding.
So, what kind of first impression does your business make on new customers?
Chances are that if you aren’t 100% sure it’s a positive one, you’re leaving room for a poor experience. In turn, you’re increasing the likelihood of customer churn or poor conversion rates.
Take Groove, for example. The customer support platform conducted an audit of its own onboarding practices. They found that designing an onboarding experience that helped customers respond to an orchestrated series of prompts increased their free-to-paid conversion rate by nearly 80%!
With a carefully constructed onboarding process, you can win over your customers from the very first interaction. Even better, you can nurture customers into lifelong brand advocates that provide even more value to your business in the form of referrals, larger purchases, and positive reviews.
Customer onboarding drives revenue – period.
If you want to build a better, more consistent, and automated customer onboarding process, this article will help you understand how to pull it off.
Continue reading “Building a Better Customer Onboarding Workflow: How to Hook Customers from the First Interaction”
Every organization has many moving parts. Just like an orchestra, it’s essential to make sure everyone is playing the same tune. Business process management (BPM) tools are designed to help you analyze and optimize your workflows, so that all sections work in harmony.
There are dozens of business process management platforms to choose from nowadays, each offering something a little different. To help you find the right solution for your organization, here is a closer look at what BPM is and the top BPM tools on the market today.
Continue reading “6 Top BPM Tools for Growing Businesses”
Sharpen your pencils — we’ll have the contract over to you by Friday.
Generally speaking, when the conversation turns to contracts, both sides are happy. A contract might represent a new job or employee, a new home or vehicle, a new vendor or customer, or any number of other legal relationships.
Contracts are often accompanied by a sense of satisfaction and even relief.
However, those who work with a large number of contracts — vendors, lawyers, property managers, education administrators, and any business that outsources work to contractors — know that reaching this stage is just the beginning.
Continue reading “How to Automate the Contract Approval Process”