In a perfect world, every business process would be documented. Employees would have everything they need to do their jobs and would know exactly how to carry out each step.
But this isn’t always the case — 60% of employees find it difficult to get the information they need for their work. This suggests that companies aren’t doing enough to document their processes, which can lead to inconsistent results.
So how can you improve your processes? And how can you ensure that employees have the information they need to do their jobs well?
Using a business process diagram is a good place to start.
In this article, we’ll cover what a business process diagram is, how it can help your company, and how to create one. We’ll also look at using business process automation software to document and automate your processes.
Doubtless, by now, you’ve seen and heard people frothing at the mouth in their fervor for digital transformation. If it’s not the buzzword of the decade, it’s certainly in the top ten. Automation is another contender for the top spot. But if both revolve around making business operations more efficient, what’s the difference, exactly?
In 1975, a Business Week article titled “The Office of the Future” predicted the rise of the paperless office. The concept arose as a publicist’s slogan for the IBM 2260 in 1964, which proclaimed the computer terminal as the harbinger of the “office of the future.”
Back then, paper documents were kept in filing cabinets and storage boxes, and when items were misfiled, it could take weeks to track them down. Processes involving large numbers of people like university admissions and student registration generated mountains of paperwork, all of which had to be processed by hand.
It’s no wonder the dream of the paperless office captivated the popular imagination: the thought of being able to process – and locate – information within seconds had enormous appeal.
So what is a paperless office? Exactly what it sounds like: a work environment where paper usage is either wholly eliminated or greatly reduced by using digital formats instead.
With the rise of personal computers and office automation, the use of paper for tasks such as bookkeeping, record-keeping and sending memos would be made redundant, as everything could be stored and displayed on computers. Prolific paper users like schools and universities would use screens to teach students and even homework assignments and exams would eventually be conducted using computers.
However, while Business Week’s prediction of a personal computer on every desk came true, the paperless office has not yet become a reality. Despite advances in communication technologies such as the advent of email, paper documents continued to proliferate.
Digital transformation is essential for businesses of any size to stay relevant and competitive in today’s market. Yet for a small business with a limited budget, it could sound like an intimidating undertaking.
However, you simply can’t ignore the benefits of using the right technologies in your business. It’ll help you improve efficiency, lower costs, increase productivity, improve customer experience, and ultimately, boost profits.
In fact, 42% of SMBs now consider digital transformation a core component of their organizational strategy. Digital leaders are doubling the performance of digital laggards.