Assuming you’ve got the basics right, the single most important factor in determining the success of your workflow automation project is user adoption.
No matter how well-designed your workflow is and how quickly you deployed it, if your users find it difficult or unpleasant to use, you’ll end up with shelfware.
On the other hand, if delighting your end users is a project priority from day one, you’ll see rapid adoption, expansion, and measurable gains.
Continue reading “6 Workflow Design Best Practices to Increase User Adoption”