CHNO saves thousands by automating their patient referral process
Electronic forms and workflows replace a costly, manual and error-prone process and help the hospital improve customer service to both clinics and patients.
"Live Forms eliminates errors and delays. Our patient referral process is streamlined, and referrals can be processed immediately. Live Forms has helped us improve service to affiliated clinics as well as patients." Wendy Huval, Director, Medical Records
Business SituationThe hospital works with a network of affiliated clinics that refer patients for further care through the Community Care Referral Program. The referral process was paper-based. Someone in the clinic had to fill out a paper form with the patient's personal information, reason for the referral and who was responsible for the referral. Once this was completed and checked, the referral was then faxed to the hospital, where it was made available to multiple departments and manually scanned into the PaperVision document management system.
Why frevvo Live Forms
The ResultsEvery deadline was met; a quality solution was delivered in a matter of days at a dramatically reduced cost. The hospital expects positive ROI in less than 6 months.