Electronic forms and workflows replace a costly, manual and error-prone process and help the hospital improve customer service to both clinics and patients.

Business Situation

The hospital works with a network of affiliated clinics that refer patients for further care through the Community Care Referral Program. The referral process was paper-based. Someone in the clinic had to fill out a paper form with the patient's personal information, reason for the referral and who was responsible for the referral. Once this was completed and checked, the referral was then faxed to the hospital, where it was made available to multiple departments and manually scanned into the PaperVision document management system.

Challenges

• Finding, filling out, and faxing paper forms around was a manual, labor-intensive process for the clinics.
• Referring clinics would have to fax the form over and over to the various departments that needed to provide further care for patients.
• Already overloaded hospital staff had to deal with manual data entry.
• Faxed forms were often unreadable or contained errors.
• Delays in correcting errors and manually handling paper forms resulted in dissatisfied patients.
• The confidentiality of patient data had to be assured.
• Significant capital expenses would be needed to purchase hardware and software and to install it in the clinics.

Why frevvo Live Forms

• frevvo's track record of successfully delivering "Go Paperless" projects together with our partners.
• The Forms/Workflows Designer is easy to use by non-programmers which reduces services costs.
• The forms enforce data validation, required fields and skip logic thereby eliminating errors.
• Built-in integration with PaperVision put an end to faxing, scanning and manual data entry.
• The forms work in any existing web browser over the Internet in a secure environment thereby removing the need for hardware/software installation at the clinics and giving the hospital the confidence that their data would be protected.

The Results

Every deadline was met; a quality solution was delivered in a matter of days at a dramatically reduced cost. The hospital expects positive ROI in less than 6 months.