Electronic forms replace costly, manual and error-prone paper forms for medical history and patient satisfaction surveys.

Business Situation

With over 15,000 patients All Island Gastroenterology & Liver Associates (AIG) must handle a large number of patients on a daily basis. Patients often spend 15-20 minutes in the office filling out paper-based forms such as medical history and post-procedure surveys. The resulting delays and back-ups imply that doctors can see fewer patients, AIG staff must spend valuable time on paperwork and the quality of the patient’s office visit goes down.

Challenges

• Patients were not happy about spending in-office time on paperwork for medical history and post-procedure surveys.
• Errors and delays in paper-forms processing caused backups for doctors, which wasted invaluable time that doctors could instead be spending with patients.
• AIG doctors see patients in the office, ambulatory surgery centers and in the hospital. Paper forms must be filled out and collected from multiple locations.
• AIG needed to better manage staff time and efficiency to deal with paper forms.
• The confidentiality of patient data had to be assured.
• Hand-coding large forms, maintaining them over time and deploying updates was too complicated and expensive.

Why frevvo Live Forms

• AIG was impressed by frevvo's track record of working with our partners to successfully deliver "Go Paperless" projects.
• AIG liked the fact that Digiscribe, a frevvo reseller and trusted partner, could provide implementation, training and support services.
• Patients can complete forms in a single portal from their home computer irrespective of the location where a doctor sees them.
• The forms enforce data validation, required fields and skip logic thereby eliminating errors.
• The forms work in any existing web browser over the Internet in a secure environment thereby eliminating installation/updates and giving AIG the confidence that their data would be protected.
• Built-in integration with Digitech Systems' PaperVision Enterprise ensures that AIG will be able to maximize their existing investment in ECM.

The Solution

Working together, Digiscribe and frevvo delivered a quality solution in a matter of days at an affordable cost. If just 50% of patients fill out a single form (Medical History) online, AIG’s doctors will gain 3-4 extra hours of billable time each week, a value of almost $100,000 annually.

About Digiscribe

Digiscribe implements cost-effective document scanning, document management and e-form services that help companies and medical offices operate more efficiently, increase profitability and go green. The company is one of the largest resellers of Digitech Systems' ECM product suite in the New York metro area, a Digitech Circle of Excellence recipient for 2 years in a row and an Advisory Trade Member of AIIM. For more information, contact Mitch Taube, President, at mtaube@digiscribe.info, 800-686-7577 x 103 or visit www.digiscribe.info.