Rapidly growing national non-profit increases productivity via online user registration and contact forms.

Gateway to College National Network (GtCNN) is a national nonprofit organization that’s tackling the dropout crisis and catalyzing change across developmental education in college.

Business Situation

GtCNN is experiencing rapid growth, with dozens of partner programs across the country. Despite this growth, the organization is still using processes that were designed when it was much smaller. It has become increasingly critical to accurately harvest contact information for their large and growing national user base. Since harvesting contacts is a manual process, it is becoming very time-intensive.

Registration for their annual conference is also getting cumbersome. GtCNN had also recently rolled out Confluence (with Crowd) to their user base and did not want to overwhelm them with yet another request for contact information.

Challenges

• Time intensive contact harvesting and registration processes using email and word documents.
• One person collecting information because of technological bottle necks.
• Multiple stakeholders, and a need for approval of information and accountability along the way.
• User base with varying levels of comfort using technology.
• Need to sync multiple pools of user information.

Why frevvo?

• GtCNN expects to reduce the number of times they need to ask for contact information, and enable multiple users to share the responsibility of updating contact information.
• frevvo’s workflow with built-in approvals via digital signatures and automatic audit information will enable them to track and hold users accountable for any changes they make to contact information.
• frevvo works seamlessly in conjunction with Confluence and the existing SQL database allowing GtCNN to sync pools of users. The forms are easy to create and connect with existing data sources.
• The Excel export feature enables the person in charge of contacts and conference registration to access the results in a real-time and user-friendly manner to make labels, participants lists, and room assignments for their conference.
• The increase in productivity will allow GtCNN to focus on meeting their mission more effectively.